GETTING STARTED Visit A. S. Raymond Asia Online Store at http://asp.raymondasia.com/index.asp and select the product line that you are interested in. This will lead you to the product listing page. Once you have selected your desired item, click on the button and this item will be added into your shopping cart. USING THE SHOPPING CART The shopping cart will always show you the lowest quantity that is available for purchase on line, for any part. If you wish to buy more than this "default" quantity, change the number and be sure you click the UPDATE button. This will confirm the new quantity. If you wish to add another part, click on the CONTINUE SHOPPING button. You can browse our entire catalog and go from page to page, but your shopping cart will still be there. You can always access it by clicking on the SHOPPING CART button on the upper right corner of your screen. If you wish, at any time, to delete an item from your Shopping Cart, set the quantity to 0 (zero), and hit the UPDATE button. Please note that clicking the return or back button of your browser will not empty the Shopping cart and/or cancel the last selection. If you want to delete all the items you have selected, click the EMPTY CART button. When you are ready to buy, click on the CHECK OUT button. COMPLETING THE CHECK OUT FORM After you have completed your selection, and in order for us to be able to process your order, we need you to provide us with basic information, such as name and address on the Check Out form. After completing this form you can still cancel your order by clicking the CANCEL button. Clicking the CHECK OUT button will confirm your order and it will be processed. PRICING & AVAILABILITY The price of each item (US$) will be indicated by the Shopping Cart, along with a short description of the part. There are often minimum and maximum quantities that can be ordered using this web site. Should you have a request for quantities different from those advertised here, please contact us at +65 6863 5636 or via e-mail at sales@raymondasia.com. All orders will normally be shipped within 3 business days after receipt of the order. However, orders received after 4:00 (EST) may not be processed until the next business day. An e-mail confirmation will be sent after we receive your order. We will also inform you by e-mail within one business day should any of the items selected be unavailable. RETURN POLICY Small quantities are considered prototype quantities and cannot be returned since the cost of re-inspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to re-sell these parts within a reasonable time period. Special runs are not returnable. All authorized returns must be in their original packaging and labeling to insure lot control integrity. Parts cannot be altered or used in any fashion. Parts from separate lots cannot be mixed. A restocking fee will be charged to authorized returns. Additional charges may be required for re-inspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to the authorized return center pre-paid by sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight and any other charges that are necessary to return the parts to a saleable condition.